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Customer Relationship Management (CRM)

Reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty with Customer Relationship Management in Microsoft Dynamics AX2012, delivered by XAPT.

Microsoft Dynamics AX2012—CRM module focusses on Sales, Marketing and Customer Service and delivers a flexible, familiar, and functional solution that can help you to manage your customers, suppliers, and partners effectively.

With Microsoft Dynamics AX2012—CRM; XAPT can help you:

Boost your sales with higher close rates

  • Win more deals with complete control of sales pipeline, 360-degree customer view, lead and opportunity tracking, streamlined approvals, real-time sales forecast and report on all phase of the sales cycle.

 Improve marketing effectiveness

  • Maximize marketing spend with flexible segmentation tools, simplified campaign management capabilities, intuitive response tracking, and insightful analytics

 Enrich customer service interactions

  • Deliver superior customer service by empower your people with tools that simplify case management, streamline escalations, improve knowledge sharing, and enable more effective account management, all while helping to contain service costs.

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