The only customer engagement solution you'll ever need
With NAXT CE, it’s all about bringing people and technology together to achieve your goals. We offer a single solution that not only connects your back and front offices, but also takes full advantage of Microsoft’s unique ecosystem to address all your business needs in one place.
Leveraging all advanteges of the Microsoft Dynamics 365 platform
NAXT CE is built on the foundation of the Microsoft Dynamics 365 ecosystem and takes full advantage of one of the leading cloud-based customer engagement solutions out there. It was designed with a customer- facing workforce in mind to empowers dealerships to drive customization independently, while providing a fully offline-capable solution in a streamlined, user-friendly package.
With close to two decades of experience and expertise built into our solution, the NAXT Customer Engagement Suite is uniquely positioned to help equipment dealers around the world best capitalize on their technological investments.
NAXT CE Sales & Marketing
The NAXT CE Sales and Marketing modules have been tailored made for the equipment sales industry, providing sales reps with all the necessary end-to-end processes they need to close deals without the need to ever access their complex and often difficult-to-use ERP solution.
- Opportunity management customized for equipment deals
- Quick insights to equipment availability
- 360° view of equipment record history (rental, service, warranty etc.)
- Template based sales quotations to help sales reps with accurate and effortless quoting
NAXT CE Field Service
We also know that your field service technicians always need to be ready to assist your customers. NAXT CE’s field service module brings some of the most comprehensive sets of predefined business processes known to our industry to an easy-to-use mobile solution.
It enables your Field Service technicians to get the data they need and take action in NAXT Field Service, on-the-go, without ever having to interact with their underlying, complex and often difficult-to-use ERP solution.
Field service dispatcher are also able to create, quote and schedule service calls right out of NAXT Field Service, while accessing all the necessary information stored in the core ERP solution.
Increase customer satisfaction and decrease downtime with:
- Field Service on-the-go - Offline mode
- Customizable mobile application
- Pre-built dashboards
- Field Service scheduling